Terms of sale and returns
Campaign terms
The owner of the Rūķupaka online shop (hereinafter the Online Shop) is Päkapikupakk OÜ (registry code 16581111), located at Tammelehe tee 49, 76403 Alliku küla, Saue vald.
Validity of the sales contract, product and price information
The terms of sale apply to purchases of goods from the Online Shop.
The prices of the products sold in the online shop are shown next to the products. A delivery fee is added to the price. All prices of goods sold in the online shop are in euros.
The delivery fee depends on the buyer's location and the delivery method. The delivery fee is shown to the buyer when placing the order.
Information about the goods is provided in the Online Shop directly next to the goods.
Placing an order
To order goods, add the desired products to the shopping cart. To complete the order, fill in the required fields and choose a suitable delivery method. The amount due is then displayed on screen and can be paid securely using the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
- Pay-later solutions: Indivy Slice 3, Liisi ID, Finora credit
- Visa/Mastercard card payments
NB! When paying by bank link, be sure to click the “Return to merchant” button on the bank's page.
Payments are processed by EveryPay AS. Payment takes place outside the Online Shop in a secure environment – when paying by bank link, in the secure environment of the respective bank, and when paying by credit card, in the secure environment of EveryPay AS. The seller has no access to the customer's bank or credit card details. The contract enters into force once the amount due has been received in the Online Shop's bank account.
The owner of the Online Shop is the controller of personal data and forwards the personal data required for processing payments to the processor EveryPay AS.
If the ordered goods cannot be delivered because they are out of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including delivery costs) will be refunded without delay, but no later than within 14 days of sending the notice.
Delivery
Goods are shipped to the following countries: Estonia, Finland
The buyer has the following options for receiving the goods: Smartpost parcel lockers, Omniva parcel lockers.
Shipping costs are borne by the buyer, and the relevant price information is shown next to the shipping method.
Shipments within Estonia generally reach the destination specified by the buyer within 5 working days of the sales contract entering into force. Delivery outside Estonia takes place within 28 calendar days. Delivery times may be longer, in which case the seller will inform the buyer on the website.
In exceptional cases, the seller has the right to deliver the goods within up to 45 calendar days. Goods made to order are considered exceptional cases.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity, and the right of withdrawal does not apply to the following products, which are made to order:
- Little Kids' Rūķupaka for girls
- Little Kids' Rūķupaka for boys
- Schoolkids' Rūķupaka for girls
- Schoolkids' Rūķupaka for boys
- Toddlers' Rūķupaka
- Rūķupaka for men
- Rūķupaka for women
- Teens' Rūķupaka for boys
- Teens' Rūķupaka for girls
- Personalised products
To exercise the 14-day right of return, the ordered goods must not be used in any way other than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as testing goods is permitted in a physical shop.
If the goods have been used for a purpose other than what is necessary to ascertain their nature, characteristics and functioning, or if they show signs of use or wear, the Online Shop has the right to reduce the amount refunded in proportion to the decrease in the value of the goods.
To return goods, a withdrawal form must be submitted; the form can be found here: LINK and sent to the email address hello@rukupaka.lv no later than 14 days after receiving the goods.
The cost of returning the goods is borne by the buyer, unless the reason for the return is that the product does not correspond to what was ordered (e.g. a wrong or defective product).
The buyer must return the goods within 14 days of submitting the form, or provide proof that the goods were handed over to the carrier within that period.
Upon receiving the returned goods, the Online Shop will refund to the buyer all payments received from the buyer under the contract without delay, but no later than 14 days after receiving the withdrawal form.
The Online Shop may withhold the refund until it has received the item that is the subject of the contract back, or until the buyer has provided proof of having sent the item back, whichever occurs first.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Shop, the Online Shop is not required to reimburse the consumer for the cost exceeding the cost of the standard delivery method.
The Online Shop has the right to withdraw from the sale and to reclaim the goods from the buyer if the price of the goods in the online shop was, by mistake, marked significantly below the market price of the goods.
Right to file a complaint
The Online Shop is liable for any non-conformity or defect of the goods sold to the buyer that already existed at the time the item was handed over and that becomes apparent within two years of the goods being handed over to the buyer. During the first six months after handover, it is presumed that the defect already existed at the time of handover. Rebutting this presumption is the responsibility of the Online Shop.
If a defect becomes apparent, the buyer has the right to contact the online shop within two months at the latest by sending an email to hello@rukupaka.lv or by calling: +372 5912 6129.
The Online Shop is not liable for defects that arise after the goods have been handed over to the buyer.
If goods purchased from the Online Shop have defects for which the Online Shop is liable, the Online Shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Shop will refund to the buyer all payments associated with the sales contract.
The Online Shop will respond to a consumer's complaint in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The Online Shop uses the personal data entered by the buyer only for processing the order and sending the goods to the buyer. The Online Shop forwards personal data to transport service companies in order to deliver the goods.
The Online Shop sends newsletters and offers to the buyer's email address only if the buyer has expressed a wish to receive them by entering an email address on the website and indicating a wish to receive direct mail.
The buyer can opt out of offers and newsletters sent by email at any time by letting us know by email or by following the instructions in an email containing offers.
Dispute resolution
If the buyer has complaints about the Online Shop, they should be sent to the email address hello@rukupaka.lv or by calling: +372 5912 6129.
If the buyer and the Online Shop are unable to resolve a dispute by agreement, the buyer may turn to the Consumer Disputes Committee. The rules of procedure can be consulted and an application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from a contract concluded between the buyer and the Online Shop. The review of a buyer's complaint by the committee is free of charge.
The buyer may also contact the European Union's online dispute resolution platform (ODR).